Terms
BOOKING CONDITIONS
The rules are estimated for a suit being booked at Apartamenty „ROK” Company.
The state of booking is an integral part of the renting a suit contract.
Everybody who makes the reservation accepts the state as well.
1. RESERVATION
1. There is the possibility to book a suit at www.apartamentyrok.pl website by filling in and sending the application card. The answer will be sent in 24 hour`s time. If the suit is available and the resignation is confirmed the answer will say:
accept the temporary reservation..
The expenses of the stay:..........
Proszę w ciągu 2 dni o wpłatę zadatku w kwocie:.........
HE TRANSFER DETAILS: from Poland:
the account No. 03 1240 6508 1111 0010 2165 0711
Firma Handlowo-Usługowa Mirosław Kotowicz 78-100 KOŁOBRZEG, ul. Jedności Narodowej 50B
RIGHT TO:
for the stay at Apartamenty „ROK” - suit....... (the name of the suit)
the period .... from .... till(dates of arrival and departure)
The reservation is cancelled in the absence of the prepayment untill the time-limit. Immediately your prepayment is entered in our books you will be informed and get the confirmation of the reservation.
2. The person booking a suit bears the consequences of giving false details in the application card.
3. Apartamenty „ROK” Company is not responsible for not having an access to the application card if the reasons (safety or other) do not depend on the Company.
4. Apartamenty „ROK” Co. has rights to suspend the access to www.apartamentyrok.pl website for the time needed to get rid of any treat and incorrectness.
2. PAYMENT CONDITIONS
1. PWe give VAT invoices on the request written in the application card as an additional notice. The details of the firm and NIP number are to be written in.
2. When entering the suit the client must pay a deposit of 400 PLN - 800 PLN. The deposit is paid back in the absence of any damage or devastation. The sum of deposited depends on the number of accommodated people in the suit and the duration of their stay .
3. The reservation is mode when the prepayment is transferred to the Apartamenty „ROK”Co. account in 2 days since the application card was sent. The prepayment sum depends on the number of accommodated people in the suit and the duration of their stay. The minimum prepayment is 300 PLN.
4. The prepayment is to be transferred to the account: with PLN No., 03 1240 6508 1111 0010 2165 0711. The owner of the account: Firma Handlowo – Usługowa Mirosław Kotowicz 78-100 KOŁOBRZEG, ul.Jedności Narodowej 50 B
5. Apartamenty „ROK”Co. renders the suits clean, well-equipped and well-furnished. Having noticed any flaws, disadvantages or requires referring to the cleanness let us know on the first day of the stay. Any complaints lodged after moving in the suit without noticed - will be rejected. It is obligatory for the quests who accepted the conditions of the suit to care for the suit. All flaws, disadvantages and dirtiness which are of the quests fault will have to be refunded by the guests.
6. There are sets of bed-clothes and towels in the suits. The bed-clothes change is made on the quests request but not more often than once a couple of weeks. The towels change is made also on the guests request once a week.
7. Smoking in the suit is strictly forbidden Apartamenty „ROK”Co. reserves the right to break the contract with all consequences mentioned in 6.2 point when the above rule is broken.
8. Night silence lasts from 22.00 hours until 06.00 hours. In relation to the person who breaks the silence, behaves inappropriately, disturbs other guests peace and does not behave according to the all good manners rules Apartamenty „ROK”Co. reserves the right to breaker the contract with all consequences mentioned in 6.2 point immediately after the guest has broken a rule of good behavior, night silence, law, order and has not borne any observation from the staff of the Company.
3. PAYMENT for additional service
1. Additional service ordered but not in duded in the contract (eeg.additional night`s lodging......e.t.c.) must be paid in the place of residence "ROK".
2. The legal tender is PLN as local currency. Prices in EURO and USD are being exchanged e into PLN according to the current NBP exchange rate.
4. CONFIRMATION
1. The confirmation from Apartamenty „ROK” Co. is sent to the client`s e-mail address during 24 hours since it has been made by filling in the application card.
2. The confirmation from Apartamenty „ROK" Co. includes either details of the booked suit and term or information about missing free rooms in the certain term. The reservation is complied after receiving the confirmation.
5. CAPACITY of RESPONSIBILITY
1. Apartamenty „ROK” Co. commits itself to direct all efforts towards making service in scrupulous, honest and suitable way.
2. If any service is not made for Apartamenty „ROK”Co. fault the Company will pay back the payment (of undone service) what states the fulfillment all client’s claims.
3. The payment back as in point 2 mentored will be transferred to the client`s account not later than in t days since the day the client was going to take the service.
4. Apartamenty „ROK” Co. does not take the responsibility for any temporary inconvenience caused by the collaborating firms delivering media: water, heating, electric current e.t.c. and for any technical breaks to repair broken installation.
5. In case of any exceptional circumstances appear which come from nobody`s fault egg. nature disaster, strike or war and other unusual situation that make service impossible Apartamenty „ROK”Co. is released from any obligation to fulfill the contract.
6. Apartamenty „ROK”Co. does not take the responsibility for any inconvenience caused by necessary repairs, modernization or finishing building work that are being led out of the Company area. Any claims referring to the above inconvenience will be rejected.
7. The prices of the service being made by Apartamenty „ROK”Co. do not include insurance fee. Clients take service on their own risk. For any insure and damage (of health or other people property) and also for any luggage robbery Apartamenty „ROK”Co. also does not take any responsibility. We advise our clients to insure themselves before the arrival.
8. Apartamenty „ROK”Co. is not responsible for the noise cased e.e.g. by loud music or other events outside. Planning a stay at our place in Kolobrzeg particularly during summer holidays it is advisable to mind such inconvenience.
9. Apartamenty „ROK”Co. does not rent suit to guests being under the influence of alcohol or drugs. In such cases Apartamenty „ROK”Co. is released from any obligation.
10. NOTICE - DEAR SIRS, to save Your valuable time we ask You to phone No.604 647 813 or 602 181 133 before the arrival to estimate the arrival time and the moving in hours.
6. THE RESIGNATION DETALLS
1. Should the client cancel the resonation at any reason - Apartamenty „ROK”Co. does not pay back the prepayment unless the client finds anybody to take over the contract.
2. When the client arrives to late or leaves earlier than the contract states - Apartamenty „ROK”Co. does not refund the service not taken.
3. Apartamenty „ROK”Co. reserves the right to break the contract will all consequences as 6.2 point on the spot of exceeding the declared (in the application card) number of guests to be accommodated in the suit (without the staff member`s knowledge and agreement).
7. PERSONAL DETAILS
1. Making the reservation on the internet by www.apartamentyrok.pl, website Apartamenty „ROK”Co. the client agrees inserted the client`s personal details in the Company`s website data base. According to the law stated 29.08.1997 y. about protecting personal details - the details will only be used for making resonation or marketing aims. The client has right to insight and modernize the data base. Polish law is the proper law according to any litigation is to solve. The court of justice proper for Apartamenty „ROK”Co. makes the decision.
8. ACCEPTANCE of reservation conditions on the Internet and FINAL STATEMENT
1. The client understands and accepts the rules and regulations choosing and marking the option: "I accept the rules and regulations". If not - the act of continuing the reservation is impossible.
Dear customers - by being our Guest you agree to accept our policy and regulations!
The regulations specify the conditions under which you can make a reservation and rent the flats and the conditions of your stay. Presented regulations constitute an integral part of the rent (reservation) agreement. Every person who makes a reservation accepts at the same time the conditions of these rules.
The facility managers will be very grateful for your cooperation in complying with these rules, which is intended to ensure a peaceful and safe stay of all our guests.
1. The client contacts us by phone, fills in the contact form/ makes a reservation on the website www.apartamentyrok.pl sends an e-mail to: This email address is being protected from spambots. You need JavaScript enabled to view it. with an enquiry regarding the flat he/she has chosen in order to make a reservation. APARTAMENTY ROK sends a preliminary confirmation of the booking to the e-mail address of the Client and confirms the booking by phone or text message. The condition for the confirmation of the reservation is the payment of a deposit of 30% of the value of the stay, within the agreed period to the account no: 03 1240 6508 1111 0010 2165 0711. The booking is confirmed on the day the required prepayment is delivered to the account of APARTAMENTY ROK. The booking constitutes a rental agreement, which comes into effect on condition of payment of the advance payment for the service. The offer and the prices quoted are for information purposes only and do not constitute an offer within the meaning of Art. 66 par.1 of the Civil Code. The price must be confirmed by an employee of APARTAMENTY ROK by phone or e-mail.
2. A person responsible for the reception is the guardian, advisor and informer of our dear guests.
3. The person arriving at the flat is obliged to complete all the formalities related to check-in and payment of the tourist tax for the stay at the reception desk of Rok Apartments on the day of arrival.
4. In order to check-in to the flat, Guests are required to present a photo ID at Reception.
5. Check-in starts at 3 p.m. on the day of arrival and ends at 10 a.m. on the day of departure. Please inform us in advance of any wish to extend your stay. We will try to meet them as far as it is possible and we have free places.
6. People visiting our guests are requested to leave the flat before 10 p.m.
7. Between 10 p.m. and 6 a.m. is considered resting time, therefore you must be respectfull with other guests and avoid noises.
8. On the day of departure the client is obliged to clean up after themselves and take the rubbish to the rubbish bin.
9. It is forbidden in the flats
- stay in the apartments without prior notification to the person responsible for running the Reception,
- carry objects and equipment out of the flat,
- frying fish.
10. In the event of exceeding the number of occupants, devastation or gross violation of order in the flat, the person responsible for the operation of the Reception has the right and obligation to intervene, up to and including immediate termination of the contract.
11. The Client shall be financially responsible for shortages and all kinds of damage or destruction of equipment and technical devices caused by the Client or his/her visitors during the term of the lease agreement.
12. In the case of damage, the Customer is obliged to notify the person responsible for running the Reception immediately after the damage is discovered.
13. The company APARTAMENTY ROK is NOT responsible for loss or damage of things brought in by the people using its services to the extent specified by the provisions of Article 846- 849 of the Civil Code.
14. ROK Apartamenty is NOT responsible for the loss of or damage to valuables, valuables, money, etc. left by guests in the flats.
15. The damages will be charged on the spot according to the valuation made.
16. Before each time you leave the facility, please check the flat door to make sure it is locked.
17. The customer must use the flat in accordance with its purpose, do not remove any items of equipment from the flat and do not copy the flat key cards given to him for the duration of the stay.
18. For fire safety reasons, please do not use any additional electrical appliances in the flat, such as heaters, razors, irons and heaters. At the same time, guests are required to comply with basic fire safety regulations.
19. Smoking is not permitted in the flats or in the building.
20. The customer agrees not to bring any animal into the flat.
21. Children playing on the premises are the responsibility of their parents or guardians.
22. APARTAMENTY ROK is not responsible for accidents occurring in the apartment building that do not result from faulty construction of the equipment and other items of equipment in the flat.
23. All comments and requests as well as faults in the equipment of the flat and defects in the functioning of the equipment noticed by the Guests should be reported to the person responsible for running the Reception.
24. On the day of departure, the Client must hand over the Apartment key card to the Reception representative", which will enable the Client to return the deposit, provided that the Apartment is taken over without any reservations.
25. In the event of the Client's breach of the rules set out in these regulations, the person in charge of the Reception is entitled to deduct from the deposit the remuneration due for the stay of an undeclared person, to bring the flat into proper condition, as well as other costs. In the event that the value of the claims exceeds the amount of the deposit, the Client is obliged to cover the difference immediately.
26. APARTAMENTY ROK will not be responsible for damage or loss of a car or other vehicle belonging to the customer.
27. All the matters not covered by the present Regulations are settled by the person responsible for running the Reception.
By making a reservation on the website www.apartamentyrok.pl, the Booking Party agrees to include their personal data in the database of APARTAMENTY ROK company. The data will be processed only in order to complete the booking, facilitate making further bookings and for marketing purposes in accordance with the provisions of the Personal Data Protection Act dated 29.08.1997. The reservation holder has the right to access and update their personal data.
Pursuant to Article 13(1)-(2) and Article 14(1)-(2) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27.04.2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (Official Journal of the EU L 119, p. 1) - hereinafter RODO - we inform you that:
1. The controller of your personal data is:
Firma Handlowo-Usługowa Mirosław Kotowicz with registered office in Kołobrzeg 78-100, ul. Karola Szymanowskiego 18
NIP 671 105 33 53
e-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it.
phone +48 604 647 813
2. Purposes and basis of personal data processing:
Your personal data will be processed in order to:
1. performance of the contract concluded with the Administrator, as well as taking steps at your request prior to its conclusion, in particular responding to queries concerning the services provided (basis: Article 6(1)(b) of the RODO),
2. to comply with legal obligations incumbent on the Administrator, in particular those under the Accounting Act - in order to fulfil reporting and accounting obligations (basis: Article 6(1)(c) RODO),
3. resulting from the Administrator's legitimate interests: direct marketing of goods and in order to establish, defend and pursue claims (basis: Article 6(1)(f) RODO),
In other cases, your personal data will be processed only on the basis of your prior consent for the purpose and to the extent resulting from the content of this consent.
3. Information on the acquisition of your personal data:
The controller receives your contact data directly from you (e.g. when you use our services) or via other people (e.g. other intermediary entities offering our services to whom you have made your data available). In the case of direct contact, you have full control over the scope of data shared with the Administrator. In the case of data made available by another person, the Administrator usually collects only basic contact data including: name, surname, e-mail address, telephone number and possibly other data resulting from the contract or order in connection with which the personal data is made available.
4. Information about recipients of personal data:
The recipients of your personal data may be subcontractors of the Administrator, entities providing accounting, IT, advertising, marketing, auditing , consulting, legal, transport, courier services to the Administrator.
5. The period for which the data will be stored:
Your personal data will be processed for the period necessary for the performance of the contract, as well as for the period in which claims related to this contract may arise, and furthermore for the period required by the applicable law in connection with the need for us to fulfil our tax obligations.
6. Information about your rights:
You have the right to:
1. request access to your personal data (including obtaining a copy),
2. request rectification of your personal data if it is inaccurate or incomplete,
3. to request the erasure of your personal data ("right to be forgotten") where one of the following circumstances applies:
- the data are not necessary for the purposes for which they were collected or otherwise processed,
- the data subject has withdrawn the consent on which the processing is based and there is no other basis for the processing,
- the data subject has objected to the processing,
- the data are processed unlawfully,
- the data must be erased in order to comply with a legal obligation,
4. request the restriction of the processing of your personal data where one of the following circumstances applies:
- the data subject contests the accuracy of the personal data,
- the processing is unlawful and the data subject objects to the erasure, requesting the restriction instead,
- the controller no longer needs the data for its purposes, but the data subject needs them for the establishment, defence or recovery of a claim
- the data subject has objected to the processing, until such time as it is established that the legitimate grounds on the part of the controller override the grounds for the objection,
5. to the portability of your personal data, where:
- the processing is based on the data subject's consent or on a contract concluded with the data subject,
- the processing is carried out by automated means,
6. to object to the processing of your personal data where:
- there are reasons related to your particular situation,
- the data are processed on the basis of Article 6(1)(f), i.e. necessity for purposes resulting from the legitimate interests pursued by the controller
To the extent to which you have given your consent to the processing of personal data, you have the right to withdraw at any time your consent to the processing of personal data without affecting the legality of the processing performed on its basis before withdrawal.
7. Information about the right to lodge a complaint with a supervisory authority:
You have the right to lodge a complaint with a supervisory authority (i.e. the President of the Office for Personal Data Protection) if, in your opinion, the processing of your personal data violates the provisions of the RODO.
8. Information whether the provision of data is a statutory/contractual requirement/condition for entering into a contract/about the obligation to provide data:
The provision of data is voluntary; however, your failure to provide data will prevent us from entering into a contract and providing a service to you.
9. Transfer of data to a third country (i.e. outside the European Economic Area)/international organisation:
Your personal data will not be transferred to a third country (i.e. outside the European Economic Area) or an international organisation.
10. Information on automated decision-making:
Your personal data are not subject to automated decision-making, including profiling.
MONITORING
Information clause
In connection with Article 13 (1) and (2) and Article 14 (5) (b) of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation).
1 Video surveillance is carried out by APARTAMENTY ROK in order to ensure the safety of people residing in the monitored area (including the safety of employees) and the protection of property, fire and flood protection.
2 Video surveillance includes: the reception of the facility, car park.
3 The administrator of the data contained in the video surveillance system is: APARTAMENTY ROK
4 In the matter of video surveillance you can contact:
a) by mail: APARTAMENTY ROK Kolobrzeg 78-100, street Karola Szymanowskiego 18
b) by e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
c) by phone: +48 604647813
5 Contact with the Data Protection Inspector: This email address is being protected from spambots. You need JavaScript enabled to view it.
6 The recipients of your personal data will be only entities authorized under the law.
7 The processing is necessary for the fulfillment of a legal obligation incumbent on the Administrator - Article 6.1.c and f RODO.
8 The monitoring recordings will be stored until they are overwritten (depending on the size of the recordings) up to a maximum of approximately 30 days or until the legal conclusion of proceedings conducted under the law.
9 You have the right to access the recordings in justified cases and the right to process the data for a limited period of time.
10 The person recorded by the monitoring system has the right to the content of the data under the principles set out in Article 15 RODO, the right to restrict data processing under the principles set out in Article 18 RODO.
11 You have the right to lodge a complaint to the supervisory authority - the President of the Office for Personal Data Protection (to the address of the Office for Personal Data Protection, 2 Stawki Street, 00 - 193 Warsaw), if you consider that the processing of personal data concerning you violates the provisions of the General Data Protection Regulation.
WE WISH OUR GUESTS TO HAVE A NICE REST